Other admin processing

Order transfers

125 orders were transferred from one customer to another. All transfers were processed by cancelling then recreating a new order. I thought it would have been easier just to change the contact details but that wouldn't help with partial transfers (eg. only transferring one of two tickets). Better to have a consistent method for all types of transfers.

Complete: Easier way to transfer/split orders.

On site processing

The ERS was also used to take new orders on site & keep track of who we'd already allowed on site.

Out of the 402 orders created on site, only 27 needed to be revisited for corrections (name, tickets sold etc.).

219 of the new orders were paid for in cash.

183 were paid for by card.

Time to create order (admin created orders)

There were a few problems slowing order input all of which I think come down to differences in intuition between myself & the people who used it.

The payment due date was unnecessarily being set to the payment received date. I altered register settings so new orders created defaulted to the current date.

Complete: Payment due date field now hidden behind link, plus more obvious instruction.

A lot of time was wasted recording email addresses which we don't need for onsite orders.

Complete: Made email field optional for admins.

There were a few instances of admins recording notes in the checklist field.

Complete: Checklist system removed.

Admins were using the Paym option to mean card payment. I was thinking of 'cash' as meaning 'paid in person' which is clearly wrong.

Complete: Genuine card option added.

The time is measured from when the server serves the order form (user loads the page) & when the server receives the post request relating to that form (user submits order) & rounded up to the nearest 30 seconds.

SecondsFrequency
3061 
60261 
90180 
12068 
15047 
18024 
21020 
2405 
2702 
3004 
3302 
3601 
3901 
4201 
4502 
5401 
6002 
6302 
6901 
8701 
9601 
10202 
14101 
14401 
26101 
29401 
30601 
54601 
468301